Questions about our terms
When you close your account through Account Settings, all gameplay ends immediately. Any remaining balance is paid out via your registered payment method within five working days. Your account data is retained for record-keeping and dispute resolution as per local law.
Yes. If your withdrawal to DANA, OVO, GoPay or QRIS was rejected, check the reason in your transaction history first. Common causes include mismatched account names or temporary payment-system outages. Contact support with your withdrawal ID to retry or request a refund to your lobby balance.
Most account verifications complete within minutes. We confirm your phone number via SMS code and check your email. If you register from Yogyakarta or Denpasar and provide consistent details, verification typically finishes before you deposit your first chip.
Accounts inactive for 12 months may be flagged for potential dormancy. We send an email reminder before taking any action. You can reactivate by logging in or contacting support. We do not close accounts or forfeit balances due to inactivity without prior notice.
Deposit and withdrawal limits depend on your payment method and account verification level. DANA, OVO, GoPay and QRIS daily limits are set by your bank or e-wallet provider. Contact support to view your personal limits or request an adjustment if you meet our account criteria.
If you notice unauthorized access or suspicious transactions, change your password immediately and contact support via live chat or email. Provide transaction details and any device names or locations you don't recognize. We investigate within 24 hours and lock your account if fraud is confirmed.
Yes. Under data-protection principles, you can request all information we hold about you. Log into Account Settings, go to Privacy & Security, and select 'Request Data Export'. We deliver the export within 14 days in a standard format.
